RS Baker & Sons Ltd

Introduction

R S Baker & Sons Ltd is a Norwich based third- party logistics company specialising in the storage and distribution of frozen food. The company stocks around 3,000 product lines and prides itself in its speed of response for its demanding customers.

The Scenario

When the company first opened in August 2009 the management was determined to provide its customers with the highest level of service right from the start. It needed a proven and robust warehouse management system that would provide the visibility and traceability required in a frozen food environment. It was also important that the system could accommodate the company’s needs as it grew.

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The Solution

Having researched the market, R S Baker & Sons chose MACSwms with Radio Frequency (rf) operation, using cold store scanners that operate to -30°C, as its preferred technology. Andy Warne, Warehouse Manager, places an emphasis on streamlining the operation. “I didn’t see the point in pressing four buttons when one would do,” he explained. “MACSwms is intuitive to use and still works just as well now, six years later, as it did when we started. It’s the right set of tools for the job.” Andy also appreciates the responsive customer support service provided by MACS from its Lutterworth headquarters.

The Benefits

rf-MACS can be used easily by operators while wearing protective clothing when inside the cold store. Key benefits for R S Baker include: real time operation allowing total visibility of stock levels; a complete audit trail for batch, expiry and best before dates tracability; simple stock counts to meet customers’ requirements; and the flexibility to adapt to the company’s needs as they change over time.