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“The introduction of MACSwms had transformed the business at every level. The efficiencies all feed into everything we do,”
Nevis Marketing, one of the UK’s leading importers and distributors of motorcycle clothing and equipment. Operating from its distribution centre in Ringwood, Hampshire as the sole importer for many brands of motorcycle equipment (including Shark, Furygan and Richa) such as helmets, clothing, accessories and rider-to-rider communications equipment. Over the last 30 years the company has built a strong reputation, with its network of 550 UK retailers, for excellent service and reliability.
In 2014 during a period of exceptional growth, the company decided to respond to a changing market in which customers, accustomed to shopping online, were increasingly requiring next-day deliveries. MACSwms was chosen to improve picking accuracy, speed of response and space utilisation.
Bradly Pine, Warehouse Operations Manager
“The introduction of MACSwms had transformed the business at every level. The efficiencies all feed into everything we do,”
The warehouse staff are now able to pick the items, confirm their order and produce dispatch labels directly themselves without having to wait for them to be processed by the office. In the past orders were often delayed simply because of the time it took to complete the paperwork. The MACS system then produces a Comma Separated Value file (CSV) which is automatically sent to the transport management system giving delivery information and the service level required; same-day, next-day, timed, etc. to the transport manager. Previously this had to be done manually which was slower and vulnerable to human errors.
“The benefits of MACSwms became very obvious last Christmas when we were dispatching orders for a customer in the toy industry,” said Simon. The previous year we dispatched on peak around 500 orders a day, and that was a struggle, but using the MACS system this rose to a maximum of 892 without any problems and with the same number of operatives.”
Reporting has also become much more streamlined with reports showing stock inventory and end-of-day manifests sent automatically by e-mail with no manual intervention from the warehouse staff. Customers are also able to log onto Mini Clipper’s website at any time to view transport POD reports and other key information.
Customers who request Key Performance Indicator stats at the end of each month receive a pick success percentage which, using MACSwms, is very impressive with a typical figure of over 99.6% measured over a recent sample of 27,000 picks.
“One of the main benefits of MACSwms is that it is user friendly,” said Bradley Pine, Nevis Mrketing’s Logistics Manager. “With the old system the staff had to do a lot of the work simply because it required a high level of computer literacy to operate it, whereas now the warehouse operatives carry out most of the order processing themselves which is far simpler and more efficient.”
Nevis stocks around 10,000 lines (Stock Control Units (SKU)) at Ringwood, in the past they had a dedicated location for each SKU. Pickers relied on local knowledge to pick accurately and quickly.
The warehouse staff are now able to pick the items, confirm their order and produce dispatch labels directly themselves without having to wait for them to be processed by the office. In the past orders were often delayed simply because of the time it took to complete the paperwork. The MACS system then produces a Comma Separated Value file (CSV) which is automatically sent to the transport management system giving delivery information and the service level required; same-day, next-day, timed, etc. to the transport manager. Previously this had to be done manually which was slower and vulnerable to human errors.
“The benefits of MACSwms became very obvious last Christmas when we were dispatching orders for a customer in the toy industry,” said Simon. The previous year we dispatched on peak around 500 orders a day, and that was a struggle, but using the MACS system this rose to a maximum of 892 without any problems and with the same number of operatives.”
Reporting has also become much more streamlined with reports showing stock inventory and end-of-day manifests sent automatically by e-mail with no manual intervention from the warehouse staff. Customers are also able to log onto Mini Clipper’s website at any time to view transport POD reports and other key information.
Customers who request Key Performance Indicator stats at the end of each month receive a pick success percentage which, using MACSwms, is very impressive with a typical figure of over 99.6% measured over a recent sample of 27,000 picks.
The warehouse staff are now able to pick the items, confirm their order and produce dispatch labels directly themselves without having to wait for them to be processed by the office.
Get Started“We liked its full traceability, reporting capability and thorough audit trail, which is exactly what we need in our industry.”
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